Privacy Policy

1. Introduction
We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your information when you visit our website or interact with us.

2. Information We Collect
We may collect the following types of personal information:

Contact details: Name, phone number, email address.
Order details: Food preferences, delivery address.
Payment information: Credit/debit card details (processed securely via third-party payment gateways).
Website usage data: IP address, browser type, cookies for analytics and improving user experience.

3. How We Collect Information

Directly from you when you place an order, make a booking, or contact us.
Automatically through cookies and analytics tools when you use our website.

4. How We Use Your Information
We use your information to:

Process orders and reservations.
Communicate with you about your order or inquiry.
Improve our services and website experience.
Comply with legal obligations.

5. Disclosure of Information
We do not sell your personal information. We may share it with:

Service providers (e.g., payment processors, delivery partners).
Legal authorities if required by law.

6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, and unauthorized access. However, no online transmission is completely secure.

7. Cookies
Our website uses cookies to enhance your experience. You can disable cookies in your browser settings, but some features may not work properly.

8. Access and Correction
You have the right to access and correct your personal information. Contact us at contact@masalafactory.com.au for assistance.

9. Complaints
If you believe we have breached the APPs, please contact us at www.masalafactory.com.au

10. Contact Us
For any privacy-related questions, please contact:
Email: contact@masalafactory.com.au