Refund Policy

Refund Policy
Effective Date: 29th November 2025
Restaurant Name: Masala Factory
Website: www.masalafactory.com.au

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1. Our Commitment
We aim to provide high-quality food and service. If you are not satisfied with your order, please contact us promptly so we can resolve the issue.

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2. Eligibility for Refunds
Refunds may be issued in the following cases:

• Incorrect order delivered.

• Food quality concerns (e.g., spoiled or unsafe to consume).

• Order not delivered.

Refunds will not be provided for:

• Change of mind after the order is prepared.

• Delays caused by factors outside our control (e.g., traffic, weather).

3. How to Request a Refund

1. Contact us within 24 hours of receiving your order.

2. Provide your order details and reason for the refund request.

We may ask for photos or evidence to assess the issue.

4. Refund Method

Approved refunds will be processed to the original payment method.
Please allow 3–5 business days for the refund to appear in your account.

5. Third-Party Delivery Apps
If you placed your order through a third-party platform (e.g., Uber Eats, DoorDash), please refer to their refund policy.

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6. Contact Us
For refund requests or questions:
Email: contact@masalafactory.com.au
Phone: 02 49 462 556

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